Live TrackingSecure OrdersCourier PortalWhatsApp Support
Track My Parcel
Track your Brits Brothers™ delivery. If you’re logged in, you can securely track your own orders here. If you checked out as a guest, use the courier’s official portal.
1) Select order / waybill2) View progress + scans3) Contact courier if needed
Tracking
Guest tracking is handled on the courier’s official tracking page.
- Tip: Create an account using the same email used at checkout. After you sign in, your orders and tracking appear here automatically.
- Fresh dispatch? Courier scans can take a few hours to appear after collection.
Need courier updates?
For route changes, driver ETA, or address queries, contact the courier directly (fastest option).
Delivery Tracking & Support Policy (South Africa)
Tracking is provided as a convenience. For routine delivery updates, drivers, route changes, and ETA queries, please contact the courier directly using their official channels.
1) What tracking is (and is not)
- Live tracking data comes from the courier network and can lag for a few hours after dispatch or scanning.
- Estimated delivery windows are provided by courier operations and may change due to linehaul, hubs, load, weather, or routing.
- Brits Brothers™ does not control courier scan timing, hub processing speed, or driver routes.
2) The fastest way to get help (free)
- Courier-first support: For “where is my parcel?”, driver ETA, address updates, or delivery timing, contact the courier directly.
- Brits Brothers™ support: Contact us only when there is a genuine delivery exception (lost, damaged, or no movement beyond the thresholds below).
- Repeated routine tracking requests will be redirected to courier support to keep our parts team focused on orders and fitment advice.
3) When Brits Brothers™ will escalate
- No movement: No scan movement for 48 business hours after collection.
- Past ETA: Delivery is 2 business days past the courier’s ETA window.
- Delivery exception: Courier marks parcel as “exception”, “failed delivery”, or “held”, and you need resolution.
- Damage: Parcel arrives damaged; take clear photos of packaging and contents on receipt.
Business days exclude weekends and public holidays. Peak periods may extend timelines.
4) Anti-scam and “taken advantage of” protection
- We will never request OTPs, banking PINs, or USSD codes to “release” a parcel.
- Only use official courier tracking pages and verified courier support channels.
- If someone requests additional payment or personal details via suspicious links, do not proceed. Contact the courier via their official website.
5) Customer responsibilities
- Ensure your delivery address, contact number, and email are correct at checkout.
- Ensure someone is available to receive the parcel where a signature is required (if applicable).
- If you miss a delivery attempt, follow courier instructions to reschedule.
6) Returns
For returns and refunds, please follow our official policy:
Refund & Returns Policy.
