Refund and Returns Policy

 

Read our courier terms and conditions here

Our Refund and Return policy lasts for 7 days, from delivery. Thus the date the part was delivered, you may request and return your part within 7 Days from delivery subject to our terms below.

Terms for Return

  1. Part is not used.
  2. Part is not on SALE or Discounted, we sell used parts at a fraction of the price of new, when discounted or on sale it is even more so, hence we do not offer any guarantee on any On Sale Or Discounted parts as the margins are too small to facilitate this. Ensure you are satisfied with your selection of parts and price.
  3. Only defective parts may be returned, proof to be supplied by a registered auto parts fitment facility. All and any returns must be accompanied by proof of registration of the workshop ie. RMI or any other relevant authority to proof competence. No parts will be accepted back if installed by a non registered facility or unqualified person. Time in business does not equate to a proven qualification. This covers all parts sold by Brits Brothers Auto Parts and its associated suppliers.
  4. We allow a maximum of 10 days for us to receive the part back, since first contact made( within the 7 days guarantee time) about a return, no part will be accepted back after 10 days of such notification, please ensure it reaches us in time. All returns must be arranged by the buyer, no return shipment for whatever reason will done by Brits Brothers Auto Parts, with the exception where we shipped the wrong part that does not correspond to the original order. In this case we will book the return shipment.
  5. Part is returned in exactly the same condition as it was shipped, any damage caused by fitment or usage will automatically void any guarantee on the part.
  6. Damages caused by the courier will be discussed on a case to case basis, all parts carry insurance and can be claimed from the courier.
  7. Part corresponds with the photo on our website exactly and no other part is returned in its place.
  8. Part is unopened or tampered with, no parts will be accepted if it was opened or tampered with, this immediately void any guarantee or return of the part.
  9. Electrical parts will be accepted back only if the return request is accompanied by installers proof of registration ie RMI or any other related industry authority. No electrical part will be accepted back without this proof.
  10. All parts are shipped as per SKU number to avoid wrong parts being shipped, please ensure you order the part you need, we do not accept responsibility for parts ordered wrong. Parts ordered wrong is not covered by our return guarantee.
  11. Parts ordered wrong, and supplied as per the order by Brits Brothers and its associates, are not covered under any return guarantee, and is not eligible for a return. Please ensure you order the correct part and have it installed by a qualified workshop.

Placing an order on the website and accepting our terms and conditions, compulsory to complete the order, is a binding contract to these terms, and no exceptions on these terms will be facilitated.

Courier Terms:

  1. We book the courier on our clients behalf, to make the shopping experience faster and more enjoyable. You are always welcome to send your own courier to collect.
  2. Lead times for shipment vary from same day to 3 days depending on the time the order is placed, immediate availability, packaging materials etc. 
  3. We can not guarantee delivery times, that is completely at the courier companies discretion, although on average it takes 2 to 3 days for delivery. To get an exact time for delivery , the relevant courier company can be contacted as per the waybill supplied. Updates will be send on email, keep an eye out for them!
  4. We do not profit from arranging the courier, and do so as a free service, hence we can only assist with bookings. All other queries must be directed to the courier service.
  5. Courier costs include packaging and boxes where needed.
  6. All parcels carry a R1250 automatic insurance, if the parcel is lost or damaged you need to claim from the assigned courier for reimbursement. We do not guarantee a third party companies work ethic or handling of the packages.

PLEASE NOTE: All and any courier fees associated with the transaction is NON REFUNDABLE. No courier fees will be refunded, either for initial shipping or return of the parts. Please note, once the parcel is booked with the courier, we will supply a tracking number which you can use to track your parcel, usually on email. We can only give an estimated time of delivery, the courier is ultimately responsible for the time it takes to deliver. We do not track parcels, hence the tracking number supplied for you to use.

 

 

    • To complete your return, we require a receipt or proof of purchase.
      • Proof of registration and qualification from installer for all parts.

 

 

  • Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be paid to your bank account, to be supplied by the client, with a bank letter stating the account is in your name.

If the refund was rejected, the buyer must collect the part from our yard if shipped back.

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ryan@britsbrosparts.co.za or contact us.

 

Shipping returns

Kindly note parcels outside of our guarantee period will not be accepted and arrangements must be made with the courier to return it to your address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at ryan@britsbrosparts.co.za for questions related to refunds and returns.