Protected, simple, transparent

Returns & Credit Protection

Easy 30-day returns. Let us know within 30 days, we send you the correct supplier return address, and once the part is received and checked we credit your Brits Brothers account for future use. Cash refund review applies only where Brits Brothers cannot fulfil the order or where a refund is required by applicable law.

BB Credit never expires30-day return request windowRefund review: non-fulfilment / legal requirement

Choose your order or invoicePick the part you want to return. Website orders are fastest; invoice sales are checked by Sales Desk.

We send the return addressWe will send the correct supplier or return-point address for that part.

Account credit after checkOnce the part is received and checked, the approved value is added to your account.

Use credit on your next orderYour credit stays available for future parts orders.

Simple return steps

1Select orderChoose your website order or invoice sale.

2Choose partTell us which part you want to return.

3Add photosUpload clear photos so the return can be checked quickly.

4Return addressWe send the correct supplier or return address.

5Part checkedThe returned part is received and checked.

6Account creditedThe approved value is credited to your Brits Brothers account.

Simple rule: you are welcome to return a part within 30 days. We send the correct supplier or return-point address. Once the part is received and checked, the approved value is credited to your Brits Brothers account for future use. Cash refund review applies only where Brits Brothers cannot fulfil the order or where a refund is required by applicable law.

Website order

Fastest route
30-day return check is automatic
Duplicate returns are blocked

Manual / invoice sale

Use the manual sale form with invoice/reference, proof of payment and photos. Sales Desk checks it and sends the correct return address.

Manual review required
Proof of payment required
Credit only after the part is received and checked

Start a Simple 30-Day Return

Choose your website order or invoice sale. If it is within 30 days, you are welcome to request a return. Approved returns are credited to your Brits Brothers account.

Credit never expires

1. ChooseOrder or invoice sale

2. SelectThe part to return

3. UploadClear photos

4. AddressWe send return address

5. CreditApplied after check

Find your account first

If your email or cellphone matches an existing customer account, we’ll ask you to sign in so we can load your real order details and protect your store credit.

Support Conduct Policy

Respectful Communication and Support Access

Brits Brothers is committed to assisting clients fairly, professionally, and through the correct support process.
We understand that order issues, supplier delays, courier delays, incorrect parts, returns, and refunds can be frustrating.
However, all clients are required to communicate with our team respectfully.

Our staff are here to help. They are not required to accept abuse, threats, intimidation, harassment, or personal insults.

Support must be handled through the Sales Desk

All complaints, order issues, return requests, refund requests, courier queries, and supplier-related issues must be lodged through our official Sales Desk.

This allows us to keep a proper written record, check the order history, review supplier communication, confirm images or part details, and respond properly.

Public review platforms are not support channels. We do not resolve private order matters through review panels.

Abuse of staff will not be tolerated

Brits Brothers reserves the right to pause, limit, or withdraw direct assistance where communication includes:

Swearing at staff
Threats or intimidation
Harassment or repeated abusive messages
Personal insults toward staff members
Refusal to use the correct support process
Attempts to pressure staff through public reviews instead of allowing proper investigation

What happens when support is paused

Where support is paused due to abusive conduct, Brits Brothers may limit further communication to written Sales Desk communication only. We will also going forward, display abusive messages to our staff publicly to show why we stopped support. Links will be added to these reviews to the page containing these messages to ensure there is a fair reflection of the situation.

Support may continue only once calm and respectful communication is restored through the correct channel.

Reviews and complaints

Clients are free to leave reviews. However, leaving a review does not replace the official complaint process.

Where a client leaves a review but refuses to use the Sales Desk, Brits Brothers may respond publicly by referring to this policy and confirming that the correct support channel remains available.

Reopening a matter

A paused matter can be reviewed again when the client contacts us through the Sales Desk in a respectful manner.
Brits Brothers will then review the case according to our normal policies, supplier processes, courier investigations, return rules, refund rules, and applicable law.

Our position

We will always try to assist genuine clients with genuine issues. We will not allow our staff to be abused, threatened, or intimidated.
Support is available through the official Sales Desk only.

Open Sales Desk

Contact Brits Brothers

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