Returns & Credit Protection

Protected, simple, transparent

Returns & Credit Protection

Easy 30-day returns. Let us know within 30 days, we send you the correct supplier return address, and once the part is received and checked we credit your Brits Brothers account for future use.

BB Credit never expires30-day return request windowCash refunds only if we cannot fulfil
Choose your order or invoicePick the part you want to return. Website orders are fastest; invoice sales are checked by Sales Desk.
We send the return addressWe will send the correct supplier or return-point address for that part.
Account credit after checkOnce the part is received and checked, the approved value is added to your account.
Use credit on your next orderYour credit stays available for future parts orders.

Simple return steps

1Select orderChoose your website order or invoice sale.
2Choose partTell us which part you want to return.
3Add photosUpload clear photos so the return can be checked quickly.
4Return addressWe send the correct supplier or return address.
5Part checkedThe returned part is received and checked.
6Account creditedThe approved value is credited to your Brits Brothers account.
Simple rule: you are welcome to return a part within 30 days. We send the correct supplier or return-point address. Once the part is received and checked, the approved value is credited to your Brits Brothers account for future use. Cash refunds are only processed if Brits Brothers cannot fulfil the order.

Website order

Sign in, choose your order, and select the part you want to return.

  • Fastest route
  • 30-day return check is automatic
  • Duplicate returns are blocked

Manual / invoice sale

Use the manual sale form with invoice/reference, proof of payment and photos. Sales Desk checks it and sends the correct return address.

  • Manual review required
  • Proof of payment required
  • Credit only after the part is received and checked

Start a Simple 30-Day Return

Choose your website order or invoice sale. If it is within 30 days, you are welcome to request a return. Approved returns are credited to your Brits Brothers account.

Credit never expires
1. ChooseOrder or invoice sale
2. SelectThe part to return
3. UploadClear photos
4. AddressWe send return address
5. CreditApplied after check

Find your account first

If your email or cellphone matches an existing customer account, we’ll ask you to sign in so we can load your real order details and protect your store credit.

Marketplace: We list parts from our own yard and from 128 verified suppliers nationwide. Payments & support handled by Brits Brothers™.
0 + Orders Completed 0 + Products Live 0 + Registered Users 0 + Trade Partners 0 + Years in Business R 0 + Credit Applied R 0 + Credit Used