Store Credit & Return Policy
✅ Quality Used Auto Parts at Reduced Prices – Brits Brothers
At Brits Brothers Auto Parts, we specialize in supplying quality used car parts at affordable prices. Our goal is to help you save on vehicle repairs with genuine second-hand components that still offer reliability and value.
Please note:
Used parts are not always in perfect condition, which is common in the industry. We strongly encourage you to inspect all photos carefully before making a purchase. Make sure you are satisfied with the condition of the part before confirming your order.
Because these are pre-owned automotive parts, our return policy is limited:
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Returns are only accepted under specific circumstances.
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In most cases, we offer a store credit for approved returns.
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In rare situations where we cannot fulfill your order, a full refund will be issued.
⏱ Return Period – Brits Brothers Auto Parts
You may request a return within 7 days of receiving your part. After this 7-day window, we unfortunately cannot offer a return or store credit.
📋 Return Conditions
Returns are only accepted under the following strict conditions:
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🔧 Part must not be used or installed
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🧾 Must include a fitment report from a registered fitment facility (e.g., RMI)
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❌ DIY installations immediately void all guarantees
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⚠️ No returns on discounted or sale items
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⚙️ Only defective parts may be returned, with proof from a qualified installer
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🛠 Proof of registration of the workshop is required (RMI or similar)
🔌 Electrical Parts
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Electrical components may only be returned with installer proof of registration.
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No returns will be accepted if the part was installed by an unqualified individual.
🚫 Non-Returnable Situations
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Part was damaged during installation or use
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Part does not match the original condition
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Wrong part ordered by the customer (we ship parts as per the confirmed order)
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Part is tampered with, opened, or altered
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Part is not accompanied by valid workshop documentation
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Return requested after 7 days, or received after 10 days of initiating the return
🛍 Sale & Discounted Items
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No store credit or returns are offered on any sale or discounted items
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All sale items are sold as-is, at a reduced price
🚚 Return Process
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Return must be arranged by the buyer, unless the wrong part was sent
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If we sent the incorrect item, we will book the return shipment
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All returned parts must arrive within 10 days of initiating the return
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Include:
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Proof of purchase
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Fitment report & workshop registration
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🔁 Store Credit & Returns – Brits Brothers Auto Parts
Once a returned part has been inspected and approved, we will notify you and issue a store credit to use on future purchases.
If we are unable to fulfill your original order, a full refund will be processed directly to your bank account.
In cases where the return is rejected (e.g., item not eligible or not in returnable condition), you will be required to arrange collection of the part from our premises.
For more information, please contact our team before submitting a return.
🔄 Exchanges
We only exchange items that are defective or damaged, and only for the same item.
Please contact ryan@britsbrosparts.co.za to initiate an exchange.
Courier Terms
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We arrange courier bookings as a free service to customers
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Shipping time: 1–3 days depending on dispatch time and availability
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Tracking number will be provided via email
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You may also use your own courier service if preferred
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All parcels include R1,250 automatic insurance
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Courier fees are NON-REFUNDABLE, including returns
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Damages caused by the courier must be claimed from the courier directly
🚚 Shipping Returns
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You are responsible for the return shipping costs
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Use a trackable courier service or purchase shipping insurance
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We are not responsible if your returned item is lost or damaged in transit
🆘 Need Help?
📧 Contact us at ryan@britsbrosparts.co.za for any questions regarding returns, refunds, or exchanges.
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