Read our courier terms and conditions here
Our Refund and Return policy lasts for 7 days, from delivery. Thus the date the part was delivered, you may request and return your part within 7 Days from delivery, this exclude parts supplied correctly as per your order, with no defects . No parts will be accepted back after 10 days of delivery, and if we were not made aware of any defects within 7 days of delivery.
Terms for Return
- Part is not used.
- Only defective parts may be returned, parts ordered wrong, is not covered by our return guarantee.
- We allow a maximum of 10 days for us to receive the part back, since first contact made( within the 7 days guarantee time) about a return, no part will be accepted back after 10 days of such notification, please ensure it reaches us in time.
- Part is returned in exactly the same condition as it was shipped.
- Part corresponds with the photo on our website exactly and no other part is returned in its place.
- Part is unopened or tampered with, no parts will be accepted if it was opened or tampered with.
- Electrical parts will be accepted back only if the return request is accompanied by installers proof of registration ie RMI or any other related industry authority. No electrical part will be accepted back without this proof.
- All parts are shipped as per SKU number to avoid wrong parts being shipped, please ensure you order the part you need, we do not accept responsibility for parts ordered wrong. Parts ordered wrong is not covered by our return guarantee.
PLEASE NOTE: All and any courier fees associated with the transaction is NON REFUNDABLE. No courier fees will be refunded, either for initial shipping or return of the parts. Please note, once the parcel is booked with the courier, we will supply a tracking number which you can use to track your parcel, usually on email. We can only give an estimated time of delivery, the courier is ultimately responsible for the time it takes to deliver. We do not track parcels, hence the tracking number supplied for you to use.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase. Proof of registration and qualification from installer for all electrical parts.
- Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be paid to your bank account, to be supplied by the client, with a bank letter stating the account is in your name.
If the refund was rejected, the buyer must collect the part from our yard if shipped back.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or contact us.
Shipping returns
To return your product, you should mail or return your product to: 62 Skool Street Vredenburg.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
