Contact & Support Overview
Use the Sales / Support Desk below for support, tracking, returns, BB Credit and complaints. WhatsApp sales lines are reserved for sales, fitment, stock and courier questions only.
Sales WhatsApp Lines
Sales only: stock, fitment, courier estimates and quote questions. Complaints and support cases must stay in the Sales / Support Desk below.
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Twinkie Sales & stock help • Sales only 27635430358 Recommended nowSales WhatsApp
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Erika Sales & courier help • Sales only 27793532007Sales WhatsApp
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Willem Sales & fitment help • Sales only 27735925563Sales WhatsApp
Use the secure portal below so your account, order and credit details stay linked to one written record. Approved returns are handled as BB Store Credit unless Brits Brothers cannot fulfil the original order.
Start a Simple 30-Day Return
Choose your website order or invoice sale. If it is within 30 days, you are welcome to request a return. Approved returns are credited to your Brits Brothers account.
Find your account first
If your email or cellphone matches an existing customer account, we’ll ask you to sign in so we can load your real order details and protect your store credit.
Use our fitment process to confirm whether the part matches your vehicle before buying.
Ask sales to help build a complete repair package so you do not miss related parts.
Where available, our product page deal system helps clients unlock better buying options.
Returns, BB Store Credit updates and complaints are handled through the Sales / Support Desk at the top of this page.
Returns & Credit Protection: approved returns are handled as BB Store Credit. BB Credit never expires and can be used on future purchases across our growing marketplace. Refunds are only considered where Brits Brothers cannot fulfil the original order. Where a return collection is arranged by us, courier costs may be deducted from the final approved BB Credit.
