Buyer Shield — 7-Day Protection
Covered if an item arrives damaged, incorrect, or not as described. Process: Open ticket → Complete return form → Ship back (you book the courier) → We inspect → Choose your outcome.
What’s Covered
- Incorrect or not-as-described items
- Dead-on-Arrival (DOA)
- Courier-confirmed transit damage or loss
- Verified mis-pick errors
🕓 Claim window: within 7 calendar days of delivery.
How to Claim
- Open a Ticket — Get Help Fast. Include Order #, delivery date, photos/video.
- Complete the Return Form (RMA) — sent after your ticket is approved.
- Ship Back (You Arrange Courier) — use the address we provide; pack securely; include accessories; keep the waybill.
- Inspection & Outcome — we inspect within 2–3 business days of receipt.
Option 1 — Store Credit (Instant & Easy)
Receive the full approved amount as a voucher code usable on any in-stock item. If you spend less than the credit value, the balance remains for next time. Active immediately after approval.
- Full approved value (no deductions)
- Use on any in-stock part, across multiple orders
- Works instantly at checkout
Option 2 — Merchant Advance (+15%)
Convert your approved refund into a scheduled payout with a +15% uplift. For every R1 000 approved, the timeline is 30 business days (weekends excluded). You can stack advances month-to-month for steady cash-flow.
- Approved amount + 15% bonus
- Predictable timeline: R1 000 = 30 business days
- Track schedule in the calculator and public list
Important Policy Notes
- No cash refunds unless Brits Brothers™ cannot fulfil the original order.
- Cash refunds (when applicable) are processed less 15% processing/restocking fee.
- Items must return complete, unmodified, and with any seals/markings intact.
- Unapproved shipments (no ticket + RMA) will not be accepted.
- Coverage limited to the order value (incl. standard shipping).
Support is ticket-first for fast, trackable resolutions. Start here: Get Help Fast.
